We ship orders Monday through Friday excluding holidays. Most orders are sent within 24 hours of payment. We ship most orders first class mail, which takes around 3 to 7 days to arrive in the USA after it has been shipped. Most orders arrive around a week from the time payment is made. If your order is not there in a week do not worry, usps does not declare a package lost until 2 weeks pass if your order is not there within 2 weeks of being marked shipped get in touch and we will track it down.
All orders are sent with tracking and delivery confirmation.
You can login to your account and check the status of your order.
Your order and status meanings
Pending - Awaiting payment to be made
Processing - We are processing your payment and waiting for it to clear
Packing - Your order is off to our packing table and will be shipped shortly
Shipped - Your order is sent out and on the way
Anyone requesting an exchange or return may do so by contacting us through our contact us page or directly at support @ digital-scales dot com. We charge a 10% restocking fee on all returns. Exchanges are welcome we only need reshipping payment and price difference to be included with the returned item.
PO BOX 33223
Riverside, CA 92519